Bohan and Bradstreet

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Director of Sales & Operations

Location/City: CT - Bridgeport
Salary Range: 120000.00 - 155000.00 per year (USD Permanent)

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We are an Equal Opportunity Employer.

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Victoria M. Pallotto

Victoria M. Pallotto

Position Description

Job ID: 12793
Industry: Consumer Service

VISION:  Highly reputable and profitable consumer warranty service contract company serving New England customers is seeking its #2 leader reporting to the President. Demonstrated sales expertise in growing a business is essential. Must be committed to presenting ideas which foster organic growth via new sales channels and business partnering agreements. Have full P&L responsibility for business sales development and marketing responsibility to expand this warranty contract based business. Entrepreneurial setting with a best practices mindset!  Family oriented culture with a history of attracting, developing and retaining its leadership!


OPPORTUNITY: We need a proactive leader to lead this entrepreneurial company. Responsibilities include Contractor Management, Business Development, Marketing and P&L responsibility. Manage a team of 4 staff in the operations and customer service area. Resolve customer contract claims and/or other related issues.  Serve as point of contact to customer, contractors, and Company President. Report to President and handle:  


Business Development:

        Identify business development opportunities; and secure customer contacts to grow warranty service contract services

        Met with contractors, review contract specifics and provide activity reports on business performance by business segment

        Evaluate trending of new contracts and renewal history proposals.  Respond to bids/RFPs established by customers



        Lead marketing campaigns and liaison with vendors on marketing materials, mailers and review results of marketing campaigns

        Assess and present alternative marketing strategies 


Contractor Management:

        Deliver on sales and profitability goals while fine-tuning front and back office functions

        Manage all customer and contractor requirements and provide directives to repair contractors

        Review trends of services claims, costs and verify resolutions which may require meeting with contractors

        Review all contract costs and invoices

        Set and execute short and long term plans for the business, including new service product opportunities for growing the business within existing accounts (consumers, municipalities, contractors)



        Review and approve all contract repair requisitions, invoices and P&L results

        Prepare KPI business performance analysis, trends and P&L projections to President

        Develop forecasts, annual budget (Sales, COS, SG&A and overhead) and long range strategic plan

        Review P&L reports and prepare analysis by sales channel, customer and contract area

        Provide KPI and commentary analysis reports

        Utilize SAP software


REQUIREMENTS:  BS/BA in Business, Marketing or Engineering with leadership responsibility gained in construction services, utility, sewer, HVAC, or plumbing industries ideal. Strong service warranty contract sales/business development is required. Excel skills and experience in utilizing ERP systems desired. Must have the entrepreneurial spirit!


REWARD: $120,000- 155,000 DOE plus 10% bonus, company car and excellent benefits and perks. 

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