Emotional Intelligence In The Workplace

6/10/2015 by julie

In Working with Emotional Intelligence, a book written by Daniel Goleman, the author explores a different way of thinking about human intelligence.   His research suggests that emotional intelligence (E.Q.) has a greater impact on life success that analytical intelligence (I.Q.).  There are three main drivers of E.Q. skills:

1.      To be aware of, recognize, understand, and work with our own emotional state
2.      To notice and accurately determine another’s emotional state
3.      To bridge the gap between our emotions and another’s through empathy, communication, and relationship-building

Daniel Goleman states that E.Q. is something that can be learned and taught.  One can improve their E.Q. through experiential exercises, coaching, and practicing these skills in everyday life.

Outlined below are some opportunities to integrate E.Q. in your current work environment:

·        If someone comes to you with an issue or problem, respond with empathy first before recommending a solution.  Put yourself in that person’s shoes.

·        During a team discussion or meeting, write down what emotions (i.e., frustration, relief, confusion, sadness) surface for you and your peers.  After the meeting, think about why those emotions surfaced and how they could be addressed to support collaboration, consensus building, decision-making, etc.

·        As a leader, it is important that all individuals feel like they have a voice during a discussion or team meeting.  Make sure you check-in and provide an open platform to express feelings. 

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